In the restaurant business, time money, and a breakdown of a key appliance can bring the entire line grinding to a halt resulting in lost revenue and more than a few unhappy customers. Understanding the crucial role functioning equipment plays in the food service industry, our restaurant equipment repair company offers 24-hour repair service. But what does that mean and what should restaurant owners expect when they call for immediate help?
What Does 24-Hour Restaurant Equipment Repair Mean?
Not all businesses operate on the usual 9:00 to 5:00 schedule. When we say 24-hour restaurant equipment repair it’s more than just a slogan; it’s a commitment to providing round-the-clock availability for emergency repairs. For restaurants that operate late-night or are open 24 hours a day 7 days a week, having access to a reliable repair company at all times is an invaluable resource. If a fryer breaks down during the night shift or a grill won’t fire before the breakfast rush, we have repair technicians available 24 hours a day to answer the call.
What to Expect from an Emergency Restaurant Equipment Repair Call
The goal of 24-hour restaurant equipment repair services is to get the kitchen back up and running with minimal downtime or disruption. Upon receiving an urgent appliance repair call, whether it’s during regular operating hours, late at night, on the weekend or even on holidays, a technician will be dispatched.
To expedite the process, it’s helpful to share as much information as possible about the appliance, the problem, and any repair history before the technician arrives. This way they can attempt to triage the problem before they arrive and ensure they have the right equipment on hand. Upon arrival, your repair technician will get to work inspecting and diagnosing the cause of the equipment failure. Because we specialize in emergency repairs, we carry a limited inventory of OEM replacement parts which allows us to resolve many common repair issues right away.
In the event that a repair requires ordering parts, technicians will attempt to provide a temporary workaround to keep the equipment running until a permanent fix can be completed.
How Much Does 24-Hour Restaurant Equipment Repair Cost?
Due to the nature of emergency equipment repairs, late nights, weekends, and holidays, restaurant owners can expect to pay more for 24-hour or same-day kitchen appliance repair calls. This helps to compensate for maintaining on-call technicians, as well as covering expenses such as overtime and transportation costs. However, when compared to the cost of a cooling system malfunction spoiling a refrigerator full of food or a broken oven delaying service during peak hours, the benefit of immediate restaurant equipment repairs cannot be overstated.
Not only do same-day repairs protect from financial losses, but they also protect a business’s reputation. That said, it is worth asking about 24-hour emergency repair rates before the technician is dispatched and weighing that against the cost of waiting to schedule a service call during regular hours.
Choosing a Reputable 24-hour Restaurant Equipment Repair Company
One of the keys to quick commercial appliance repairs is choosing the right company. Before confirming an appointment make sure the company is experienced with the specific type and brand of appliance that requires service. This will not only expedite the repair process but also increase the odds that the repair company will have spare parts readily available if needed. It’s also crucial to read reviews on the company’s service. A history of positive feedback is a good sign of a reputable company, likewise, many upset customers complaining of the same issues is a major red flag.
As a leader in the commercial appliance repair industry, RGH is not only familiar with all major brands of commercial kitchen equipment, but we take it to another level with factory-trained technicians. Whether you need a maintenance check or an emergency repair, we have technicians on call 24 hours a day to help get your kitchen back up and running.